Privacy Policy

01 Who we are

This website is operated by 漢發麵家. If you have any questions about this policy or your personal data, please contact our Privacy Officer at [email protected].

02 Personal data we collect

Information you provide voluntarily:

• Your name, contact phone number, email address and message content when you enquire via WhatsApp, email, website forms or social media;
• Order and transaction data: menu enquiries, takeaway or in-store related records (where applicable);
• Membership or promotional data: information you provide if you join our membership programme, redeem vouchers or take part in marketing activities;
• Website usage data: browsing data collected through cookies and similar technologies (see section 07).

03 How we use your data

We use your personal data only to the extent necessary and relevant to the following purposes:

• To respond to your enquiries, reservations or complaints;
• To process orders, payments and related after-sales service;
• To send news, promotions or offers with your consent (you may unsubscribe at any time);
• To improve our website content, menu and service experience;
• To comply with applicable law and safeguard the legitimate interests of the shop.

04 Disclosure to third parties

We will not sell your personal data. We may provide necessary data to the following parties to fulfil the purposes above:

• Service providers that help operate the website, process payments or provide customer service (e.g. hosting, payment gateways, communication platforms);
• Government or regulatory bodies where disclosure is required by law.

The above third parties may only use the data for the specified purposes and under our instructions.

05 Data retention

We retain your personal data only for as long as necessary to fulfil the purpose of collection, except where a longer period is required by law or to protect our legitimate interests. Expired data is deleted or anonymised.

06 Your rights (PDPO)

Under the Personal Data (Privacy) Ordinance (PDPO), you have the right to:

• Access the personal data we hold about you (Data Access Request);
• Request correction of inaccurate data;
• Withdraw any consent previously given (where applicable);
• Complain to the Office of the Privacy Commissioner for Personal Data (PCPD) about how we handle personal data.

To exercise these rights, please contact us in writing at [email protected]. We will respond within a reasonable time as required by law.

07 Cookies & similar technologies

We use cookies and similar technologies to improve your experience, analyse traffic and remember language preferences. You can manage or reject cookies through your browser settings; some functions may be affected as a result.

08 Data security

We maintain reasonable technical and administrative measures (including access controls and encrypted transmission) to protect your personal data against unauthorised access, use or disclosure.

09 Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with its effective date.